According to the excerpt, which of the following is the most critical factor in the process of democratization?

“In the pursuit of a just and inclusive society, I have witnessed how oppressive regimes gradually relinquish their grip on power. The transition to democracy is often marked by painful struggles and the courageous acts of ordinary citizens. The process of democratization requires not only political reform but also a deep commitment to reconciliation and unity. One must acknowledge that change is slow and laden with setbacks, yet it is inevitable when the forces for freedom are empowered. The collective will of the people forms the cornerstone of progress in these turbulent times. I am convinced that, through persistent effort and unyielding determination, a more equitable society will eventually emerge.” – Nelson Mandela, Address on Reconciliation, 1990